Consaltek Journal
Practical guides and field notes filed under Data Cleaning.
Browse the complete set of published guides in this topic.
A call can connect and still be useless. A relative answers. A receptionist picks up. The number now belongs to somebody else. The voicemail system answers. None of…
A local-looking number can still make a call feel more familiar. The problem is that caller ID is no longer judged only by the person holding the phone.…
You register the business name with your phone provider, place a test call, and the mobile still shows only the number. That does not automatically mean the CNAM…
When outbound performance drops, three letters often show up in the carrier conversation: ASR, ACD, and PDD. They are useful metrics, but only if the manager understands what…
A no-answer lead should not behave like a sale. A customer who asked for a callback at 4 PM should not be treated like a generic retry. And…
“Transfer the call” sounds like one action until you watch three agents do it three different ways. One agent sends the customer straight to the closer. Another puts…
A dialer can have plenty of agents, plenty of channels, and still fail to start calls as fast as the manager expects. That is usually when the term…
Two managers can look at the same dialer and report completely different “conversion rates” without either formula being mathematically wrong. The problem is usually the denominator. Call-center metrics…
A number can be technically valid, correctly presented, and still show Spam Likely or a similar warning on the customer’s screen. That is why this problem frustrates outbound…
