Consaltek Journal
Practical guides and field notes filed under Lead Management.
Browse the complete set of published guides in this topic.
Calling once is usually not a follow-up strategy. Calling twelve times in one day is not one either. The useful question is not, “What is the magic number…
A call can connect and still be useless. A relative answers. A receptionist picks up. The number now belongs to somebody else. The voicemail system answers. None of…
A local-looking number can still make a call feel more familiar. The problem is that caller ID is no longer judged only by the person holding the phone.…
The phone rings, the customer answers, says hello, and hears nothing. For the customer, that silence feels like a bad call. For the dialer manager, it usually means…
You register the business name with your phone provider, place a test call, and the mobile still shows only the number. That does not automatically mean the CNAM…
When outbound performance drops, three letters often show up in the carrier conversation: ASR, ACD, and PDD. They are useful metrics, but only if the manager understands what…
A no-answer lead should not behave like a sale. A customer who asked for a callback at 4 PM should not be treated like a generic retry. And…
The campaign shows thousands of leads, but agents sit waiting and the hopper shows zero. That is one of the most confusing situations for a new dialer manager…
“Transfer the call” sounds like one action until you watch three agents do it three different ways. One agent sends the customer straight to the closer. Another puts…
When agents say, “the customer sounds robotic,” the first instinct is often to blame the dialer. Sometimes the dialer is involved. Often the problem is the network carrying…
