Hawks Networks BPO Management and Agent Portal

Connected management and agent portals for campaign visibility, performance, ranking, attendance, VOIP, payments and DNC workflows.

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Privacy-safe Hawks Networks Executive Dashboard showing live operations reporting

One system, two working views

Hawks Networks uses connected portal views for two different jobs. Management sees the operation across campaigns and teams; agents see their own performance and employment information directly.

Management / operations

  • Executive Dashboard and reporting
  • Agent rankings and economics
  • Clients, campaigns and rates
  • VOIP, attendance, expenses and payments
  • Agent accounts and DNC/data workflows

Agent side

  • Personal performance and monthly position
  • Peer and ranking visibility
  • Attendance and leaves
  • Payslips and employee information
  • Good-call, bad-call and performance feedback

Short-term performance stays visible

The seven-day view keeps recent operational activity in a compact reporting window. Management can review short-term performance without losing the broader Executive Dashboard context.

Privacy-safe Hawks Networks seven-day performance report
Seven Day Performance A short-term reporting view keeps recent activity and performance information together.

VOIP usage has its own reporting view

The monthly VOIP summary separates telephony usage by provider and operating period, giving management a focused view of that part of the operation.

Privacy-safe Hawks Networks monthly VOIP usage summary
Monthly VOIP Summary Monthly telephony reporting organizes VOIP usage by provider and operating period.

Completed months remain reviewable

The monthly performance summary keeps completed periods available for structured reporting and comparison alongside the live and short-term views.

Privacy-safe Hawks Networks monthly performance summary
Monthly Performance Summary Completed-month reporting brings the main performance fields into one reviewable table.

Clients and campaigns can be reviewed directly

The client detail screen gives management a direct route into client and campaign information from the same operational environment.

Privacy-safe Hawks Networks client and campaign detail screen
Client Details Client-level reporting supports campaign visibility without exposing private record details.

Agents see their own work information

The agent portal exposes personal performance, peer comparison, live ranking and monthly position alongside attendance, leaves, payslips and employee self-service information. Good-call, bad-call and performance feedback give agents a direct view of how their work is being reviewed.

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