Consaltek Journal
Practical guides and field notes filed under Lead Management.
Browse the complete set of published guides in this topic.
A call center can buy an expensive dialer and still choose the wrong dialing mode. The mistake usually starts with the word “automatic.” Predictive, power, and progressive dialers…
A number can be technically valid, correctly presented, and still show Spam Likely or a similar warning on the customer’s screen. That is why this problem frustrates outbound…
Suppression matching is how you remove records from your main list that should not be contacted — opt-outs, DNC registrants, previously contacted records, and client-provided exclusions.
Every lead list has duplicates. Here is how to find them, decide which record to keep, and document the removal for your audit trail.
The same prep steps, in the same order, before every campaign. This checklist covers normalization, deduplication, geo filtering, suppression, and documentation.
